All your orders are shipped directly from our warehouse located in Normandy, free of charge.
Here are the different delivery time depending on your country.
However, delivery time may vary depending on the country and local posts. We accept no responsibility for the extension of delivery time due to the carrier.
You will be able to follow your package(s) as soon as it has been shipped from our warehouse. You will receive an email during all stages, from the preparation of your order to the reception of your package. Don’t worry! You will also receive a message as soon as it is being prepared. Then, you will receive another message indicating that your package has been taken care of and shipped, with a tracking number that will allow you to follow it directly on the Colissimo website by entering the number that has been transmitted to you.
Don’t worry! The postman will leave you a note of passage with the post office nearby indicated. Then you will be able to go directly pick up your package the next day with your ID. If you gave your phone number when you ordered, the postman will call you before delivering.
Of course you totally can! During the payment process, you will have to fill in your billing and delivery addresses which may be different. Thus, if you wish, you can have your order delivered to the place of your choice, make a gift to a loved one by entering their address and contact information in the delivery information space.
This can happen for different reasons, but don’t worry, every problem has its solution.
The postman may have forgotten to leave a delivery note, but you will be able to quickly check with your tracking number where your package is. It is also possible that there was an error in the address. In this case, you can contact us directly at firstname.lastname@example.org and we will be happy to answer all your questions and solve all your problems.
The process is simple and here are the different steps to follow:
If I would like a refund :
If you would like to exchange your pair for a different size :
If you would like to exchange your pair for a different model :
If you would like to return your order and you are located outside of France, the procedure is exactly the same as for France for the following countries:
If you are neither in France nor in one of the above countries:
As soon as we receive your pair(s) at our warehouse in good condition, we will process your refund. This will be effective and visible on your bank account within a period of 15 days, from the moment we have proceeded to your refund, to the reception of your return in good condition.
You have the legal time limit of 15 days from the reception of your order to the return of your items to us. To be refunded, all you need is that your pair is new, without any trace of wear and tear and in its original packaging. Beyond this period, and in case of non respect of the good condition of the pair, we will not be able to accept your return, nor proceed to your refund.
The return costs are at our expense, and are therefore offered to you.
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